The handymen showed up almost 2 hours late, did a poor job and left in a hurry. We were very disappointed in and dissatisfied with the craftsmanship of the carpet installation. Weeks later we’re still waiting for the repair. We were planning on using you to install hardwood floor in our office, now having second thoughts!
I like the personalized approach, the guidance through what can be an overwhelming array of choices for flooring and carpeting. Katie Fitzgerald's company has provided the planning and installation services for a number of flooring projects - both tile flooring and carpeting - in my home as I have been renovating over the last couple of years. The quality of the results has always been excellent and the quality of service the same. Where any problems have arisen, I know that I can trust the company to keep their warranty commitments and to promptly remedy whatever the problem. All along the way from the initial planning and design stages through the completion of installation, Katie and her associates are available to field questions and concerns. I have recommended their services to at least one other friend who did contract with this company and they were totally enthusiastic about the process and results.
Ally did a great job of walking us through the process and also providing recommendations as to how to better accent the dining room and complete the stairs. We couldn't have asked for a better installation crew than Steve. Every night the house was cleaned up before they left and he was constantly sending progress photos and suggesting modifications that ultimately made the finish product look outstanding. Fantastic job start to finish. Jeff
They had what I needed and at a great price! I love that they brought samples to my home. The installation was quick and the guys were very friendly!
The moment the flooring van rolled into my driveway, I knew I was in good hands! Katie is fabulous and assisted immensely in helping us pick out our flooring. Our Kitchen floor looks FABULOUS! The install crew was professional and did the best job I've every witnessed. You guys rock! Can't wait for our carpet!
Excellent (or, as she would say, "Awesome!") presentation of flooring options, with a whole van-full of samples brought to our house and lots of helpful suggestions from sales rep Ally G; polite and efficient communications with the company re scheduling, etc.; installers Doug and Scott were expert and diligent, and happy to explain the process, in the (very complex) project of laying down bathroom+shower stall tiles on an old and sloping basement concrete floor covered with caked mastic (glue) from old broken tiles that had been removed. They did a great job despite the difficulties inherent in the work, and I would certainly recommend Floor Coverings International Cincinnati East to anyone who wants the best quality work done on his or her project. Mark L
Although there were complications, the project could have been completed faster
The installers were great!!! They did an excellent job. And I liked the product. However, the communication of Floor Coverings International was at best, poor. I was told to expect delivery of the product on a specific day. I waited 4+ hrs and when I called I was told “oh, it’s not going to be delivered today.... maybe tomorrow! Can you be home tomorrow??” Really!!???? Then the amount ordered was not enough so I had to wait until the following week to get the job finished. When it was finished my sales person wanted to schedule a time to “inspect” the final product. She was sick so the owner came instead. After I was sent the “final” bill, $300 was added because of plywood needed. Ok, but I was told it was a “final” bill. I guess final is not final. 🤷♀️ I felt the owner did not appreciate the inconvenience I endured during this process. Unfortunately, because of the above comments, I probably would not recommend this company.
Install by promised date.
Many products and styles and price ranges to choose from.