Clear communication. They traveled an hour to look at my house and formulate an estimate in a very timely manner !! Katie was wonderful to work with and always kept me updated on the project. I was very happy with the contractors who did the job and they cleaned up so well after the project was complete.... that you would never have notice they were there. I would recommend this company for your flooring needs !!
I love the product that I purchased. The installers, Bauscher & Sons, did a STELLAR job ! They covered EVERYTHING, were extremely careful with my belongings & very professional, & were very trustworthy when left alone in my home. I could NOT be happier with the end result ! My representative, Ally, was there from day one, answering ANY & ALL questions I had. She even showed up on a Sunday, at my request, with the people who would be installing my floors, to answer any questions I had, & to put me at ease about EVERYTHING. She is also AMAZING!
Kate is very helpful in choosing floor coverings for our home, the installation went well, and we love that Kate comes back to walk through and make sure everything looks good.
Better customer service by installers. My design consultant Alexandra was great. Great communication from her and the coordinator.
The owner of the company personally came to our home to take measurements and show us samples. The installers were friendly, on time and finished a day early. When the job was finished, the owner returned to our home to review the installers’ work. We love our new luxury vinyl floors!!!
Katie was great and very professional. The installers did a great job. Plus we love our new carpet!
Mary Jo and Mike Gates
Very pleased with the results of the refinishing of our hardwood floors.
I had a good experience but my friend did not.
It has been 2 weeks and my bathroom floors are not finished yet. The installer and his assistant did a horrible job with the finishing of my floors. They also did not tell me that they were unable to reset one of my toilets---luckily I had a plumber scheduled for other work and he reset it for me. But the plumber said that there may have been some water leaked from the toilet before he got here. I am waiting for an appointment to be scheduled for another installer from your company to come fix the mistakes that the first installers made. I am not happy with your company at all at this point!
Victoria & Craig Uhl
Loved the personalized service of the in home consultation! Katie was great!
Susan & Mike Sulfridge