Katie Fitzgerald is the president of the Cincinnati franchise. After 22 years with P&G, Katie was inspired to create her own legacy. A lifelong interest in creating beautiful spaces for herself and her family led her to flooring design.
Her talent, drive, and devotion to customer service have resulted in an A+ rating by the Better Business Bureau and three consecutive Super Service Awards by the renowned referral service Angie's List.
Katie understands the motivation and language of a wife and mother, the typical decision-maker in the purchase of flooring. And she has a great eye!
We provide high-quality design and installation services and carry the latest flooring products, including hardwood, carpet, stone, and tile flooring.
Take the guesswork out of getting new floors; work with someone you can trust and who understands what you are saying. Schedule your free in-home consultation today!
Call our 24-hour appointment desk at 513-729-7499.
We Provide the Very Best Flooring Services and Installation in Cincinnati, OH
Flooring is made easy, simple, and stress-free with Floor Coverings International of Cincinnati East, OH. We understand that each home is special, and therefore requires attention to detail. Our focus is paying close attention to detail when it comes to your floors. Whether it is carpeting, hardwood floors, tile, or any of the other options we offer, we carefully treat each design as a custom project, and we work with you to meet your budget and deadlines to install the floors of your dream home.
We Bring Our Showroom To You
Schedule a free in-home Design Consultation with one of our expert Design Associates. We bring the samples to you so there is no need to have to travel if you have special requirements or special lighting and color integration concerns with your existing decor. Your Design Associate will then measure your floors, help you choose the perfect flooring solution for you and will provide you with an estimate.
We Specialize in a Wide Range of Flooring Options
Areas We Service
The Cincinnati Metropolitan area, including such communities as Anderson Township, Blue Ash, Indian Hill, Kenwood, King Mills, Loveland, Madeira, Maineville, Mason, Montgomery, Newtown, Sharonville, West Chester, and Northern Kentucky.
When it comes to the selection of flooring, the options for your bathroom vary from those you have for other rooms in your home. Outside of typical factors that are taken into account like cost and durability, bathroom floors are [...]Read More
Are you starting new construction? Maybe you’re in the middle of a remodel on your current home. Regardless, if you’re in the market for new floors, the options available to you are essentially endless. With so many styles, textures, and [...]Read More
Great experience from the consultation to installation. Alexandra’s recommendation for the flooring was perfect for our bathroom. The installation was professional and clean. Would definitely use them again!
Floor Covering International was easy to work with, had lots of choices to choose from and the installers were fantastic. We could not have asked for a better experience. We had a large job to do. Everything went smooth and fast with little disruption to our daily lives, which isn't easy when I work from home and we have two dogs but we all made it work. Thanks FCI for a job well done. We would recommend you to anyone!
Lori & Mike Wills
Excellent process, enjoyed the time they took to give us all of the choices. Group that installed did great, was very appreciative of the post install walkthrough.
Very good customer service and the installers were very quick and professional.this is a very good company to order flooring through they bring the flooring samples to you and even help you pick out the best option for you overall great experience
Overall excellent people, product and service. Three things stand our: 1. Sales person was prompt to call, friendly and knowledgeable, and followed up on every issue promptly. 2. Product (Shaw luxury vinyl floating plank) was an excellent choice at a competitive price. 3. Service and installation was excellent and very professional, a true "turn key" job including new painted baseboard toilet removal and reinstall and a few unanticipated extras like a new door stop. I highly recommend this company for any flooring needs.
Ally was very professional and asked me questions to figure out my likes and dislikes and the installers were prompt, professional and cleaned up mess they made without being asked. The floors look great and can’t wait to meet with Ally again to discuss my kitchen floor. Thank you was a very wonderful experience!!
Continued contacts between me and my contractor. Since I now live in California this was very helpful
Have used then twice on two different houses for installing wood floor, tile, and refinishing hardwoods. they are very helpful with suggestions, are on time, very good workmanship and all around great job. I would highly recommend them. Judy u Cincinnati, ohio
After performing my due diligence and deciding to call at least 3 floor professionals. Only 2 responded?....so I called a few more and all told, only 2 (out of 5) ever got back with me!) I was pleasantly surprised when Katie responded almost immediately. She was most accommodating to my work schedule and took the time to make it 'easy' for me. Needless to say, we met soon after at my new home. She gave great advice, after asking me some key questions and evaluating the old floor and discussing my options. She gave me a digital overview on Floor Coverings International, which was short, but concise. We then looked at actual samples she had with her and I focused in on the Armstrong Alterna series. After taking precise measurements, she submitted a proposal. We discussed the details and after some minor negotiation, we shook on it. I might add, that this proposal was all inclusive. Prior to actual installation, Katie and Jim personally delivered the new tiles, grout and accessories to complete the install. They had to trudge through a muddy mess, as I was having my driveway redone as well. Tim did the actual install and I literally left him alone in my home, while i went to work. My initial contact with him was positive and I felt safe and trusted him. It actually took him 1-1/2 days, but the end result was WOW!!!!!!! He totally cleaned up after himself and the quality work showed that he took a lot of pride in his work. Then, if all of this wasn't enough, Ally and Katie came out to do a final inspection and ensure I was totally pleased with the work done. There was a slight grout spot that didn't look right to her, so she got down on her hands and knees and fixed it. I should tell you that I can be cynical at times and that I expect nothing but honesty, promptness and top quality. All in all, I would most heartily recommend Floor Coverings International. Katie, Jim, Tim and Ally were/are the utmost professionals and sincerely had and have, my best interest in mind at all times. I can assure you that you will be pleased with the process from the first phone call to the last visit. Thank goodness there are still artisans left, that you can count on. Thank you Katie, Jim, Tim and Ally!
The job was done on-time and the quality of the materials and craftsmanship was superb!
Great service, reasonable prices and expert work. What more can you ask for.
I appreciate the extremely high level of customer service demonstrated by Mr. and Mrs. Fitzgerald.
Russell & Joan Fox
The customer service.
It is so much easier to shop in your own home than to go to a store and be overwhelmed! I like the quality of the products, installation, and ease of process, and have already recommended FCI Cincinnati East to friends.
The knowledge and quality
Easy to work with. Very professional! Beautiful work!
Great product, installation and service!
Spelic, Jason & Heather
Great service. Excellent product. Thank you!
Sucato, Tony & Ira
Installers were very careful and the carpeting was good quality
They provided us with a very professional installation of a fine product. The product and their work more than met our expectations and we would not hesitate to use them again for any other flooring need.
Judy & Phil Perry
Katie owner of local franchise. Great sales person and very adept at handling problems. Kept working with us till we found the product we liked.
DeMarco, Tony & Gail
the did a great job and it was very reasonably priced. The worker was on time and did an amazing job.
They are promptly, Quality of work, and good customer service
I liked the fact that you came pretty quickly with samples to look at with the rest of the wood that was in the kitchen cabinets and the stairway coming down from upstairs. As it turns out the wood floors are beautiful. I also liked the recognition- the fact that I could tell Katie was very intelligent and was right after finding out her graduate degree from Miami and her previous employment. She and her husband also had one of the best floor installers employed - Jeffery. Thank you for good service. Eileen Woodhouse
The quality of the work is excellent. Our floors have never looked so good
The job was well done and the contractor was very professional. Even though the job presented some problems all was completed in a timely fashion.
The service was exceptional!
Nat & Marie-France Chaitkin
Communication, on time, cleaned up. Carpet and vinyl tile looks beautiful
Hull, Kathy & JP
Excellent model Great selection and easy to work with Very thorough and professional
Jim and Katie made me feel very comfortable. I have phobias, but they put me at ease.
Courtesy, reliability, efficiency.
Katie understood what we wanted to do and gave us very good advice at a fair price. The installers were fantastic and very neat.
Colleen & Doug Salgado
The whole process was vey personal and professional. Our carpet installation crew was excellent and we are extremely happy with the finished product.
everything was what we was looking for.THANKS!!!!!!!!
Very personable and excellent follow through.
Smith, Jari & Jeff
I really enjoyed being able to see a nice variety of samples of floor coverings in the light and surroundings of my home, as well as getting expert advice for my particular application. I also liked the fact that I was given an immediate and detailed price. When I decided to make a few changes, the Fitzgeralds were promptly responsive. The installers were very professional and did an excellent job, including cleanup. I'm really pleased with the end result and am already planning to have FCI do my next flooring project in 2017.
Good quality good prices fast installation.
Our process was a rather lengthy one and when we got to making the final decision Katie showed us the new luxury vinyl and we had to have it. I installed and it was a lot of work because of the amount but easy to work with.. and looks great.. The wife even loves it.. yeh for me..
I liked the convenience of Katie & Jim bringing many samples right to my house; I also did not feel pressured to make an on-the spot decision to purchase. They seemed to appreciate that I wanted to get another estimate/comparison. When I was ready to schedule it was quick & easy. The installers were very nice, efficiently and did a terrific job, Jim came the over within 2 days to inspect their work before asking for payment.
How the entire process was handled. Everyone was very professional in our dealings. The installers were neat and courteous as were the men who moved our furniture. 1st class operation.
I was impressed by the in-home approach. I especially valued that after listening to what we were trying to accomplish, Katie suggested that we could simply re-finish our cork floor vs. replacing it. This was a significantly less expensive option and I was impressed that she suggested that approach.
GREAT PRODUCT, FAIR PRICE FANTASTIC SERVICE
Katie was great to work with from the first time we met as she developed and took me through the proposal for the wood flooring project I wanted completed. She made scheduling easy as I wasn't able to work with the initial installation date recommended due to scheduled vacation. The two floor installers were here as promised and over the 2 1/2 days it took for the work to be completed. They were very conscientious, professional and kind; and demonstrated a true commitment to excellence.
quality of material and workmanship
Kassner, Ken and Roz
Katie Fitzgerald is a knowledgeable professional. Her response time is quick, and customer service is outstanding. I have and will continue to recommend Katie to anyone who asks.
Carpet and installers did a nice job
Excellent product. The installers were superb.
Installers were very skillful and efficient, left no mess.
Quality materials and excellent installers......the feel of custom service...
Be sure to click the "Save Favorites" button to create a gallery of your favorites.