Katie Fitzgerald is the president of the Cincinnati franchise. After 22 years with P&G, Katie was inspired to create her own legacy. A lifelong interest in creating beautiful spaces for herself and her family led her to flooring design.
Her talent, drive, and devotion to customer service have resulted in an A+ rating by the Better Business Bureau and three consecutive Super Service Awards by the renowned referral service Angie's List.
Katie understands the motivation and language of a wife and mother, the typical decision-maker in the purchase of flooring. And she has a great eye!
We provide high-quality design and installation services and carry the latest flooring products, including hardwood, carpet, stone, and tile flooring.
Take the guesswork out of getting new floors; work with someone you can trust and who understands what you are saying. Schedule your free in-home consultation today!
Call our 24-hour appointment desk at 513-729-7499.
We Provide the Very Best Flooring Services and Installation in Cincinnati, OH
Flooring is made easy, simple, and stress-free with Floor Coverings International of Cincinnati East, OH. We understand that each home is special, and therefore requires attention to detail. Our focus is paying close attention to detail when it comes to your floors. Whether it is carpeting, hardwood floors, tile, or any of the other options we offer, we carefully treat each design as a custom project, and we work with you to meet your budget and deadlines to install the floors of your dream home.
We Bring Our Showroom To You
Schedule a free in-home Design Consultation with one of our expert Design Associates. We bring the samples to you so there is no need to have to travel if you have special requirements or special lighting and color integration concerns with your existing decor. Your Design Associate will then measure your floors, help you choose the perfect flooring solution for you and will provide you with an estimate.
We Specialize in a Wide Range of Flooring Options
Areas We Service
The Cincinnati Metropolitan area, including such communities as Anderson Township, Blue Ash, Indian Hill, Kenwood, King Mills, Loveland, Madeira, Maineville, Mason, Montgomery, Newtown, Sharonville, West Chester, and Northern Kentucky.
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Clear communication. They traveled an hour to look at my house and formulate an estimate in a very timely manner !! Katie was wonderful to work with and always kept me updated on the project. I was very happy with the contractors who did the job and they cleaned up so well after the project was complete.... that you would never have notice they were there. I would recommend this company for your flooring needs !!
I love the product that I purchased. The installers, Bauscher & Sons, did a STELLAR job ! They covered EVERYTHING, were extremely careful with my belongings & very professional, & were very trustworthy when left alone in my home. I could NOT be happier with the end result ! My representative, Ally, was there from day one, answering ANY & ALL questions I had. She even showed up on a Sunday, at my request, with the people who would be installing my floors, to answer any questions I had, & to put me at ease about EVERYTHING. She is also AMAZING!
Kate is very helpful in choosing floor coverings for our home, the installation went well, and we love that Kate comes back to walk through and make sure everything looks good.
The owner of the company personally came to our home to take measurements and show us samples. The installers were friendly, on time and finished a day early. When the job was finished, the owner returned to our home to review the installers’ work. We love our new luxury vinyl floors!!!
Katie was great and very professional. The installers did a great job. Plus we love our new carpet!
Mary Jo and Mike Gates
Very pleased with the results of the refinishing of our hardwood floors.
Loved the personalized service of the in home consultation! Katie was great!
Susan & Mike Sulfridge
We love our new laminate floors! The installation team did a great job and it looks beautiful. It was such an easy and painless process. Katie came into our home and helped us choose the floor, measured and priced it for us right there, and we placed the order that very evening. The flooring arrived sooner than expected and the installers actually finished ahead of schedule. I've never had a home project go so well. Thank you Katie and the whole team at Floor Coverings International Cincinnati East.
The entire process from start to finish was fantastic. Ally, our sales, person was outstanding. She helped us with selection and quality of products and gave us as much time as we needed to make our decision, coming out many times to help with the process. All installers were professional and super to work with. I highly recommend!
Katie brought samples to our home which helped in the decision making process. The installers did a wonderful job. Professional and very particular which is rare these days.
Definitely Ally! Her enthusiasm and knowledge are beyond her years. Very rare that you see a person that age have a combination like that. Because of her, we did not even visit any other flooring companies. Our job was not like a typical installation and we did hit a "bump" in the road because of some miscommunication. However, the end result with Ally and Katie coming thru, gave us a finished product that we have had a lot of complements on. The installation was top notch as well considering the prep work that had to be done. I will definitely use Floor Coverings again for any future projects.
I was pleased with the service you provided, but was disappointed that it was so difficult to find a company to remove the asbestos. You would be doing a service to future customers if you would fill them in on the problems involved, along with the extra expense.
Mary Suzanne Ramsay
I like the personalized approach, the guidance through what can be an overwhelming array of choices for flooring and carpeting. Katie Fitzgerald's company has provided the planning and installation services for a number of flooring projects - both tile flooring and carpeting - in my home as I have been renovating over the last couple of years. The quality of the results has always been excellent and the quality of service the same. Where any problems have arisen, I know that I can trust the company to keep their warranty commitments and to promptly remedy whatever the problem. All along the way from the initial planning and design stages through the completion of installation, Katie and her associates are available to field questions and concerns. I have recommended their services to at least one other friend who did contract with this company and they were totally enthusiastic about the process and results.
Ally did a great job of walking us through the process and also providing recommendations as to how to better accent the dining room and complete the stairs. We couldn't have asked for a better installation crew than Steve. Every night the house was cleaned up before they left and he was constantly sending progress photos and suggesting modifications that ultimately made the finish product look outstanding. Fantastic job start to finish. Jeff
They had what I needed and at a great price! I love that they brought samples to my home. The installation was quick and the guys were very friendly!
The moment the flooring van rolled into my driveway, I knew I was in good hands! Katie is fabulous and assisted immensely in helping us pick out our flooring. Our Kitchen floor looks FABULOUS! The install crew was professional and did the best job I've every witnessed. You guys rock! Can't wait for our carpet!
Excellent (or, as she would say, "Awesome!") presentation of flooring options, with a whole van-full of samples brought to our house and lots of helpful suggestions from sales rep Ally G; polite and efficient communications with the company re scheduling, etc.; installers Doug and Scott were expert and diligent, and happy to explain the process, in the (very complex) project of laying down bathroom+shower stall tiles on an old and sloping basement concrete floor covered with caked mastic (glue) from old broken tiles that had been removed. They did a great job despite the difficulties inherent in the work, and I would certainly recommend Floor Coverings International Cincinnati East to anyone who wants the best quality work done on his or her project. Mark L
Many products and styles and price ranges to choose from.
Staff members were personable and knowledgeable in providing guidance and estimates. They were careful about the details and bent over backward to do a quality job. We are very satisfied with the results.
I liked the exceptional effort to get the job done right. All problems handled professionally and satisfactorily resolved.
Ally was great. She made everything so easy.
Did a great job.
Oscar E Burrell
They were prompt and efficient installing the flooring. Everyone was professional and courteous
Service was excellent. Great choices. Installers were professional did a great job. I am happy with the entire process. Ally our sales consultant was outstanding .
Great experience from the consultation to installation. Alexandra’s recommendation for the flooring was perfect for our bathroom. The installation was professional and clean. Would definitely use them again!
Floor Covering International was easy to work with, had lots of choices to choose from and the installers were fantastic. We could not have asked for a better experience. We had a large job to do. Everything went smooth and fast with little disruption to our daily lives, which isn't easy when I work from home and we have two dogs but we all made it work. Thanks FCI for a job well done. We would recommend you to anyone!
Lori & Mike Wills
Excellent process, enjoyed the time they took to give us all of the choices. Group that installed did great, was very appreciative of the post install walkthrough.
Very good customer service and the installers were very quick and professional.this is a very good company to order flooring through they bring the flooring samples to you and even help you pick out the best option for you overall great experience
Overall excellent people, product and service. Three things stand our: 1. Sales person was prompt to call, friendly and knowledgeable, and followed up on every issue promptly. 2. Product (Shaw luxury vinyl floating plank) was an excellent choice at a competitive price. 3. Service and installation was excellent and very professional, a true "turn key" job including new painted baseboard toilet removal and reinstall and a few unanticipated extras like a new door stop. I highly recommend this company for any flooring needs.
Ally was very professional and asked me questions to figure out my likes and dislikes and the installers were prompt, professional and cleaned up mess they made without being asked. The floors look great and can’t wait to meet with Ally again to discuss my kitchen floor. Thank you was a very wonderful experience!!
Continued contacts between me and my contractor. Since I now live in California this was very helpful
Have used then twice on two different houses for installing wood floor, tile, and refinishing hardwoods. they are very helpful with suggestions, are on time, very good workmanship and all around great job. I would highly recommend them. Judy u Cincinnati, ohio
After performing my due diligence and deciding to call at least 3 floor professionals. Only 2 responded?....so I called a few more and all told, only 2 (out of 5) ever got back with me!) I was pleasantly surprised when Katie responded almost immediately. She was most accommodating to my work schedule and took the time to make it 'easy' for me. Needless to say, we met soon after at my new home. She gave great advice, after asking me some key questions and evaluating the old floor and discussing my options. She gave me a digital overview on Floor Coverings International, which was short, but concise. We then looked at actual samples she had with her and I focused in on the Armstrong Alterna series. After taking precise measurements, she submitted a proposal. We discussed the details and after some minor negotiation, we shook on it. I might add, that this proposal was all inclusive. Prior to actual installation, Katie and Jim personally delivered the new tiles, grout and accessories to complete the install. They had to trudge through a muddy mess, as I was having my driveway redone as well. Tim did the actual install and I literally left him alone in my home, while i went to work. My initial contact with him was positive and I felt safe and trusted him. It actually took him 1-1/2 days, but the end result was WOW!!!!!!! He totally cleaned up after himself and the quality work showed that he took a lot of pride in his work. Then, if all of this wasn't enough, Ally and Katie came out to do a final inspection and ensure I was totally pleased with the work done. There was a slight grout spot that didn't look right to her, so she got down on her hands and knees and fixed it. I should tell you that I can be cynical at times and that I expect nothing but honesty, promptness and top quality. All in all, I would most heartily recommend Floor Coverings International. Katie, Jim, Tim and Ally were/are the utmost professionals and sincerely had and have, my best interest in mind at all times. I can assure you that you will be pleased with the process from the first phone call to the last visit. Thank goodness there are still artisans left, that you can count on. Thank you Katie, Jim, Tim and Ally!
The job was done on-time and the quality of the materials and craftsmanship was superb!
Great service, reasonable prices and expert work. What more can you ask for.
I appreciate the extremely high level of customer service demonstrated by Mr. and Mrs. Fitzgerald.
Russell & Joan Fox
The customer service.
It is so much easier to shop in your own home than to go to a store and be overwhelmed! I like the quality of the products, installation, and ease of process, and have already recommended FCI Cincinnati East to friends.
The knowledge and quality
Easy to work with. Very professional! Beautiful work!
Great product, installation and service!
Spelic, Jason & Heather
Great service. Excellent product. Thank you!
Sucato, Tony & Ira
Installers were very careful and the carpeting was good quality
They provided us with a very professional installation of a fine product. The product and their work more than met our expectations and we would not hesitate to use them again for any other flooring need.
Judy & Phil Perry
Katie owner of local franchise. Great sales person and very adept at handling problems. Kept working with us till we found the product we liked.
DeMarco, Tony & Gail
the did a great job and it was very reasonably priced. The worker was on time and did an amazing job.
They are promptly, Quality of work, and good customer service
I liked the fact that you came pretty quickly with samples to look at with the rest of the wood that was in the kitchen cabinets and the stairway coming down from upstairs. As it turns out the wood floors are beautiful. I also liked the recognition- the fact that I could tell Katie was very intelligent and was right after finding out her graduate degree from Miami and her previous employment. She and her husband also had one of the best floor installers employed - Jeffery. Thank you for good service. Eileen Woodhouse
The quality of the work is excellent. Our floors have never looked so good
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