Excellent process, enjoyed the time they took to give us all of the choices. Group that installed did great, was very appreciative of the post install walkthrough.
The saleswoman was a trainee for what, I believe, was a rather large order. She did know the product. But we made the incorrect decision to buy a higher grade padding, not knowing that it does not work with a HVAC system. Now it is difficult to vacuum because the carpet is too plush. Should she have informed us of this after viewing the area to be recarpeted? She was to take the remnants left by the installers; she forgot. She was to send a list of vacuums that are recommended for plush carpet, especially small hand held ones for the steps. No follow up. I was especially irritated that the installers (excellent) left at 4:00pm and you you are there bright & early the next morning to collect the money before the homeowner has time to know what was purchased. No follow up phone call a few days later; take the money & run
The service provided was very good and quality of installation was excellent but overall, for the price point, I am disappointed with the cost I paid. This is my issue as I was fully aware of the price but should have shopped around a bit after hearing others talk about similar flooring installations and the cost they paid compared to what I paid. Thank you though and Allie was wonderful and very attentive and responsive!
Very good customer service and the installers were very quick and professional.this is a very good company to order flooring through they bring the flooring samples to you and even help you pick out the best option for you overall great experience
Overall excellent people, product and service. Three things stand our: 1. Sales person was prompt to call, friendly and knowledgeable, and followed up on every issue promptly. 2. Product (Shaw luxury vinyl floating plank) was an excellent choice at a competitive price. 3. Service and installation was excellent and very professional, a true "turn key" job including new painted baseboard toilet removal and reinstall and a few unanticipated extras like a new door stop. I highly recommend this company for any flooring needs.
Scheduling and contact prior to install was weak. The installation itself was excellent.
Ally was very professional and asked me questions to figure out my likes and dislikes and the installers were prompt, professional and cleaned up mess they made without being asked. The floors look great and can’t wait to meet with Ally again to discuss my kitchen floor. Thank you was a very wonderful experience!!
Continued contacts between me and my contractor. Since I now live in California this was very helpful
The first installer that you sent to my home was extremely rude and attempted to place the product in the garage rather than in the basement where it was to be installed. He got angry with me and tried to tell me that it would be fine in the garage even though the flooring package states implicitly to place product in room to be installed in for 24 hours. I would recommend that you not use that installer anymore as he is a poor representative for your company. The second installer,Jeff Bauscher , was wonderful! They did a great job and were respectful and very conscientious. However, I would recommend that you be clear on timeline for installation of new floors. I was told 2-3 weeks from date of deposit. It ended up being closer to six weeks before the floor was completed.
Have used then twice on two different houses for installing wood floor, tile, and refinishing hardwoods. they are very helpful with suggestions, are on time, very good workmanship and all around great job. I would highly recommend them. Judy u Cincinnati, ohio