The first installer that you sent to my home was extremely rude and attempted to place the product in the garage rather than in the basement where it was to be installed. He got angry with me and tried to tell me that it would be fine in the garage even though the flooring package states implicitly to place product in room to be installed in for 24 hours. I would recommend that you not use that installer anymore as he is a poor representative for your company. The second installer,Jeff Bauscher , was wonderful! They did a great job and were respectful and very conscientious. However, I would recommend that you be clear on timeline for installation of new floors. I was told 2-3 weeks from date of deposit. It ended up being closer to six weeks before the floor was completed.
Have used then twice on two different houses for installing wood floor, tile, and refinishing hardwoods. they are very helpful with suggestions, are on time, very good workmanship and all around great job. I would highly recommend them. Judy u Cincinnati, ohio
Failed to notify that the piece was going to be delayed. Made arrangements in schedule for install and within 12 hours of appointment was cancelled. Missed having the carpet there when we had guests over as a result.
After performing my due diligence and deciding to call at least 3 floor professionals. Only 2 responded?....so I called a few more and all told, only 2 (out of 5) ever got back with me!) I was pleasantly surprised when Katie responded almost immediately. She was most accommodating to my work schedule and took the time to make it 'easy' for me. Needless to say, we met soon after at my new home. She gave great advice, after asking me some key questions and evaluating the old floor and discussing my options. She gave me a digital overview on Floor Coverings International, which was short, but concise. We then looked at actual samples she had with her and I focused in on the Armstrong Alterna series. After taking precise measurements, she submitted a proposal. We discussed the details and after some minor negotiation, we shook on it. I might add, that this proposal was all inclusive. Prior to actual installation, Katie and Jim personally delivered the new tiles, grout and accessories to complete the install. They had to trudge through a muddy mess, as I was having my driveway redone as well. Tim did the actual install and I literally left him alone in my home, while i went to work. My initial contact with him was positive and I felt safe and trusted him. It actually took him 1-1/2 days, but the end result was WOW!!!!!!! He totally cleaned up after himself and the quality work showed that he took a lot of pride in his work. Then, if all of this wasn't enough, Ally and Katie came out to do a final inspection and ensure I was totally pleased with the work done. There was a slight grout spot that didn't look right to her, so she got down on her hands and knees and fixed it. I should tell you that I can be cynical at times and that I expect nothing but honesty, promptness and top quality. All in all, I would most heartily recommend Floor Coverings International. Katie, Jim, Tim and Ally were/are the utmost professionals and sincerely had and have, my best interest in mind at all times. I can assure you that you will be pleased with the process from the first phone call to the last visit. Thank goodness there are still artisans left, that you can count on. Thank you Katie, Jim, Tim and Ally!
The job was done on-time and the quality of the materials and craftsmanship was superb!
Great service, reasonable prices and expert work. What more can you ask for.
I appreciate the extremely high level of customer service demonstrated by Mr. and Mrs. Fitzgerald.
Russell & Joan Fox
The customer service.
It is so much easier to shop in your own home than to go to a store and be overwhelmed! I like the quality of the products, installation, and ease of process, and have already recommended FCI Cincinnati East to friends.
The knowledge and quality